4.7/5
OVERALL RATING2/5Rating score
Teresa Alford
04 March, 2020Not Good
"Bed is too hard. it is already feeling lumpy, even though I rotate it every 30 days and I've only had it for about 3 months. Not pleased at all."
Hi Teresa, Lumpyness usually only occurs when a mattress is too soft, so we would certainly like some additional info on how a mattress that\'s too firm got lumpy. There\'s a good chance that you do not have enough slats to support the mattress causing high and low spots. Please be sure to check that and get back to us.
5/5Rating score
Dan Armada
04 March, 2020Just the right amount of sinkage.
"Very Very comfortable. It definitely has some support for longevity, but the comfort layers are just enough for us. Can really tell this is going to last a while. I would recommend the Amore Luxury Medium."
5/5Rating score
Diane Carlson
27 February, 2020Wasn't expecting a mattress to be this nice!
"Glad we went with the Luxury medium because we are smaller individuals and side sleepers. Thinking the Firm would have been too firm for us. Great customre service and they answered all our questions as though they truly cared about getting the right mattress for our needs. Thank you"
5/5Rating score
Joseph Stouffer
27 February, 2020Very smooth.
"I had NO issues with working with the company"
4/5Rating score
Ricky Gossett
24 February, 2020"good communication"
1/5Rating score
Janet Manzullo
21 February, 2020Terrible shady Liars just a few words zero stars!!
"This place is terrible shady and liars watch out for them I suggest you find a bed elsewhere I would never ever ever tell anybody to get a bed from this place a horrible experience they promised me a refund if the bed wasn’t right then he practically forced me to get a topper because I didn’t like the bed and wanted to return it because he knew it was a full loss to him and told me it would be $50 if we did the topper so we tried it it was horrible. then we tried to get our money back and we only got probably about 2/3 back which we were never told about the fees if we did not like the mattress."
Hi Janet, it appears that the real issue here was that you purchased quite a few upgrades that are clearly marked as \"Non-Refundable\" at the time of your purchase. We are sorry that you forgot that these items were not refundable. We did not \"force\" a topper on you. We simply asked (up front) that if you would like to try one out, there would be a $50 fee if a mattress return was still required. Most folks love our toppers and even more love our mattresses. We are sorry that neither of them worked out for your particular requirements.
5/5Rating score
Anonymous
20 February, 2020True to their word both in service and quality.
"The information provided in your website was extremely helpful and we have found it to be completely true. We are both close to age 70, over weight with arthritis and this mattress has proven to be extremely comfortable. Amore was great to help with keeping us informed as to when the mattress was to be delivered. We chose the white glove delivery package which took quite a bit longer because of our location but when it did come the staff were wonderful to work with."
5/5Rating score
Anonymous
19 February, 2020Great mattress with the money
"I bought this bed for my daughter’s room. It is very comfortable and worth the money. The only downside is the pillow that we received with the bed is not comfortable."
5/5Rating score
Anonymous
18 February, 2020"Great communication. Bought 3 beds from Amore."
5/5Rating score
Noelle
18 February, 2020"Just so easy"
5/5Rating score
Anonymous
14 February, 2020Great Customer Service
"Customer service was excellent. I needed to call about a glitch in the ordering process when my credit card was flagged for possible fraud and the customer service rep was extremely helpful and was immediately able to help me with my issue."
2/5Rating score
Anonymous
10 February, 2020Great mattress, poor attitude
"I think if you're going to promise hassle-free returns, they need to be hassle-free, even when it's more challenging. I love the mattress, but I really resented being told that you were losing a lot of money on the deal and therefore didn't want to deal with the return. Very poor form."
Hello, and thank you for letting us know your are very happy with your Medium Hybrid mattress. We are sorry to hear of the troubles you went through to get your exchanged mattress donated to a local charity. It is possible that in our haste to get your replacement mattress processed, we may have overlooked some of the obstacles in getting your old one donated. Although, it appears that both the Salvation Army and Good-Will were able to pick up your exchange but you refused them because they did not meet your standards of what a non-profit charity should be. When a customer is not satisfied with the charities that we present, we then ask the customer to source their own satisfactory charity. And yes, sometimes in extreme cases, a salvage agency is offered when all other efforts have been exhausted. The quote you are referencing is not accurate and doesn\'t represent our Company\'s policies or beliefs. We are happy that you found our mattress to meet your standards of excellence and we apologize that you had to go through all that effort.
5/5Rating score
Charles Gilmer
30 January, 2020Great online service!
"Very good responsiveness for an online retailer."
5/5Rating score
Charles Gilmer
30 January, 2020Great online service
"I was quite pleased with the quality of their products and their responsiveness to my particular needs"
5/5Rating score
Karen Isaak
24 January, 2020"Its been very comfy ,sleeping a little more then I use to"