Nicole Arquilla - WA22 September, 2023
Everything Was Great
"Everything about this purchase was excellent. Website was easy to follow and easy to purchase. Customer service was knowledgeable and fast. The order was shipped out fast and arrived in good condition. And most important of all the mattress is absolutely perfect. This 2-sided Natural Hybrid works perfectly fine for both of us with completely different heights and weights and sleeping positions."
Becky Layton - Burkburnett , Tx. 7635405 September, 2023
"I received an email from you with the order confirmation but you say it is on hold till payment has been received. I was approved for 1,500.00 financing through Bread Financial. Will you please explain why items are being held and for how long so I can track order. My first payment will not be due until Oct . 4 2023. I was approved for 24 months of financing. Please get back to me about this A.S.A.P. Thank you, Becky Layton"
Hi Becky, we did get back to you moments after you contacted us to let you know that we did receive your order and it took a few minutes for the financing to confirm that the payment was confirmed. We apologize for the confusion this caused, but it appears that everything was resolved a few minutes after your order was received. If you need any further assistance, we are here to help.
Sarah Ramirez - TX30 August, 2023
Better Than Any Hotel Mattress
"Either I've been staying at some high-priced budget hotels, or hotel mattresses just aren't what they used to be. I'm actually itching to get home mid-way through my vacations just so I can get back on my Amore Luxury Hybrid mattress. They just aren't what they used to be, but after 5 years, my Amore is still great."
Susan drescher - Bloomfield Hills, MI24 August, 2023
Missing order items
"Didn’t receive my full order, I only got the mattress. I also ordered a mattress cover and it was supposed to include 2 pillows. When will I receive the rest of my order?"
Hi Susan, as we discussed a few minutes after receiving your voicemail, those will be in a separate shipment. We are assuming this was meant to be an email and not a review, so we apologize for the confusion and the delay.
Melanie Dobbins - Marietta, GA11 August, 2023
Timeline for delivery
"After I completed my purchase I got a confirmation, but it didn’t give me any timeline for when I would be expecting to receive my mattress. Where do I find tracking information?"
Hi Melanie, it should have let you know that all orders are made fresh per individual order and they are taking between 3 and 5 days to manufacture and then between 2 and 5 days in transit. Feel free to reach out to us for a more detailed timeline. We don't like to bombard our customers with emails, so the next email is usually your tracking and ETA info. Thank you.
Susan Sheppard - Bloomington, IL05 August, 2023
puzzled by paypal email
"I received a Pay Pal email with receipt details as soon as I placed my credit card order with you. I did not use Pay Pal, so I'm puzzled why I received an email from them."
Hi Susan, and sorry for the confusion. We have been using Paypal as our credit card processor these days. Unfortunately they feel the need to include their name on the checkout completion page and we are working to try and remove that.
Dina Nelson - CA24 July, 2023
Going To Buy Another!
"This Natural hybrid mattress is great! Sleeps great and doesn't small awful like the foam junk that's at my Costco and Macys. We had some sticker shock until we shopped around to see that this was quite a bargain compared to similar items out there. We're glad we found Amore!"
Lilly V - Iowa29 June, 2023
Bought 2 Mattresses in 2018.
"We bought two of their mattresses in 2018. Now 5 years later they’re still super comfortable with no signs of issues. I love that they’re made with healthy materials too."
John K - Omaha Ne17 May, 2023
Back To My Glory Days Of Good Sleep
"After 20 years of sports and the wear n tear that follows, I thought I'd never get sleep like I did in the glory days. Then Amore Beds came out with a breakthrough performance! Now I wake up refreshed w/out aches and pains. 4/5 stars. Only thing keeping that from a perfect 5 is that it took a week before it started to get comfortable and that's really difficult when you are already in pain, but after a year of pain-free sleeping, I can forgive them for that first week."
Sammy McCarthy - TN02 May, 2023
Great Quality Across The Board
"Great American quality mattress with great American professional customer support. Got everything I was looking for, so no complaints here. Great comfort and great quality and I couldn't find anything else with a better value based on dollar vs construction."
Cassandra Cerimele - Crowley USA30 April, 2023
Best Bed Ever!
"This is my second Amore matress purchase in 4 years. Love the mattresses I've purchased, no complaints, except 1. The only complaint I have is in regards to the promo offer of 2 free pillows, but only sent 1. I reached our to customer service and I am sure they will do the right thing and send me the 2nd free pillow."
Gina Roberts - NM06 April, 2023
"I am so happy with this 2-sided mattress! It was so hard to find a 2-sided mattress, and one with decent quality, but Amore definitely delivered on this one. If you have a bias towards a quality 2-sided mattress, then you should give these guys some serious consideration."
Gary Gibbs - Louisville17 March, 2023
"According to your information provided I'm supposed to get an email indicating the ship date. I did not receive this email, I then communicated through your website and requested this shipping information and receive nothing! I am currently concerned about the packaging and the fact that it appears that this king size mattress may not in fact fit this packaging. I will be opening this package in the next day or so to verify it is in fact the item that I ordered. I'm not impressed with your customer service I hope that your product meets at least the minimal expectations!"
Hi Gary, Yes, we are certain that we sent you the correct mattress. We are sorry to hear you did not receive our other emails and shipping notification. It looks like we sent you the shipping notification on March 11th at 4:05 PM CST. Often times these may go to spam, so on your order confirmation, we ask folks to keep an eye on their spam folder or add us as a safe sender. We apologize if you did not get our responses and we apologize for any confusion this may have caused.
Sharon Sobreno - CA16 March, 2023
No complaints here
"No complaints here. Fast shipping, no bad odors like Nectar, no fiberglass, and made in USA. Can't go wrong with this mattress."
Julie Foster Lindquist - Negaunee MI 4986608 March, 2023
"We would love to know when our new mattress will be arriving We requested a delay in shipping but have not yet received any confirmation about shipping Thanks J"
Hi Julie, we don't like to bombard our customers with emails, but we did see your note and we did delay the delivery until the week that you wanted it delivered. It looks like it should hit it's mark just as expected. Please keep an eye on your spam for the shipping tracking info. Thank you!