4.7/5
OVERALL RATING5/5Rating score
Anonymous
14 February, 2020Great Customer Service
"Customer service was excellent. I needed to call about a glitch in the ordering process when my credit card was flagged for possible fraud and the customer service rep was extremely helpful and was immediately able to help me with my issue."
2/5Rating score
Anonymous
10 February, 2020Great mattress, poor attitude
"I think if you're going to promise hassle-free returns, they need to be hassle-free, even when it's more challenging. I love the mattress, but I really resented being told that you were losing a lot of money on the deal and therefore didn't want to deal with the return. Very poor form."
Hello, and thank you for letting us know your are very happy with your Medium Hybrid mattress. We are sorry to hear of the troubles you went through to get your exchanged mattress donated to a local charity. It is possible that in our haste to get your replacement mattress processed, we may have overlooked some of the obstacles in getting your old one donated. Although, it appears that both the Salvation Army and Good-Will were able to pick up your exchange but you refused them because they did not meet your standards of what a non-profit charity should be. When a customer is not satisfied with the charities that we present, we then ask the customer to source their own satisfactory charity. And yes, sometimes in extreme cases, a salvage agency is offered when all other efforts have been exhausted. The quote you are referencing is not accurate and doesn\'t represent our Company\'s policies or beliefs. We are happy that you found our mattress to meet your standards of excellence and we apologize that you had to go through all that effort.
5/5Rating score
Charles Gilmer
30 January, 2020Great online service!
"Very good responsiveness for an online retailer."
5/5Rating score
Charles Gilmer
30 January, 2020Great online service
"I was quite pleased with the quality of their products and their responsiveness to my particular needs"
5/5Rating score
Karen Isaak
24 January, 2020"Its been very comfy ,sleeping a little more then I use to"
4/5Rating score
Beverly Alexander
24 January, 2020I'd buy again.
"I got a good quality bed. It's holding up well so far. Delivery was quick. What little smell there was went away quickly. I'm very satisfied."
5/5Rating score
Anonymous
22 January, 2020FIVE STARS–Finally a mattress that provides a full restful night of sleep!
"Fantastic mattress and buying experience. FIVE STARS all the way."
5/5Rating score
Donald Asleson
22 January, 2020Highly Recommend Amore Beds to anyone who likes to sleep well!
"I absolutely loved my Amore Bed ordering experience. I called after the order was placed and the representative reviewed my order and confirmed my needs aligned with my order. So Far I couldn't be happier with the product. Kudos to Amore for delivering a high quality, fantastic bed."
5/5Rating score
Diane Kern
20 January, 2020Unavoidable Comfort And Rest
"I now look forward to going to bed each night. I sometimes find myself hopping in bed just to enjoy the feel and sometimes fall asleep when that was not the plan."
5/5Rating score
Teresa Sails
16 January, 2020Perfect Mattress
"I've layed on over a dozen of these online mattresses at one of those Comparison stores and they all seemed very hollow and cheap. I took a gamble on Amore since they did not have a mattress in the store and I'm glad I did. This actually feels like a real mattress with real substance to it and quality dense foams. I'm glad I got to see what a joke many of those other mattresses were.Buy quality and go with Amore."
5/5Rating score
Mariana Vasquez
07 January, 2020A Clear High End Mattress
"The quality is impeccable. We wanted a mattress that was going to last and not disturb my sensitivity to chemicals. I get headaches from memory foams and glues. This did have a slight latex odor out of the box, but it did not seem to bother me. The support is great and feels the way that quality mattresses used to be made."
5/5Rating score
Imanuel Dougherty
06 January, 2020Better mattress, better sleep
"I see what they are saying about this feeling like a hotel mattress. I find myself stopping in just to lay on my mattress instead of my couch just because it feels that much better on my back. You will not be disappointed with this mattress."
5/5Rating score
Karen Sutter
02 January, 2020Super quality and super price!
"I researched for months before buying a new bed, and I’ve waited a few months to review this mattress to make sure we were happy. It's safe to say that my husband and I absolutely love it. We are side/back sleepers, average weight/build and this mattress provides amazing comfort and support."
3/5Rating score
Anonymous
28 December, 2019Not the same pillow
"The mattress is great and I ordered another pillow and was told it was the same pillow that came with the mattress. It was not even close. Not comfortable and very lumpy with lots of give. The pillows that came with the mattress were thick and solid and denser. Not worth the money I paid. And website says this is the same pillow."
We are glad to hear how happy you were with the mattress, but we have been giving the same pillows away as a free gift for a couple of years now. There is a chance that your pillow was upgraded with special promotion at the time, but we would have needed your order number to confirm which pillow you received. We are sorry that happened and if you are able to send us a picture of your pillow, we would be happy to source the pillow you intended. Thank you.
4/5Rating score
Michelle Tyler
28 December, 2019Very Happy
"It was slightly firmer than I wanted, but I added a cheap 1" foam topper and that's all it needed. Hopefully it will break in a little more where I won't even need the topper anymore but the quality is excellent."