Hi Mary Ann, If the mattress was fine, then why were you in such a hurry to return it? We are sorry to hear you've had to return so many mattresses, but we do have an honest 30-night sleep trial requirement and it looks like you tried to return it prior to 30 nights. It really does take at least 30 nights for all the foam cells to get to their designed firmness and we are sorry you were in such a hurry to return it. There's probably a good chance that many of those other mattresses may have worked out if you were able to give them a bit more time. We were not difficult; we were simply asking you to help troubleshoot the problem since the mattress would have likely been fine if you were able to give it one more week. We simply asked you to give it a little more time and we also asked you to rotate it. When you contacted us after that, we processed your return. You are incorrect about Nectar and Dreamcloud with their promotional accessories. They will give you a free bundle, but they do charge you an excessive retail cost of that bundle if you return the mattress. We try to be as up-front as possible in saying that all promotional items need to be returned if there is a mattress return because Yes, unfortunately there are plenty of folks out there buying mattresses and returning them just to keep the promotional items. We did charge you $15 for the missing pillow and we are sorry if that soured your experience.

This is common with mostly all rolled mattresses. Depending on the materials and layers, some will get comfortable sooner than others. Latex is so dense that it can take a month, where many memory foams will only take a week or two. But ultimately, the folks who can tough it out have all agreed that it was worth it.